Complaints Procedure

Last updated 19 June 2026 · Version 1.0

We want every clinician who trains with us to have an excellent experience. If something falls short, we genuinely want to know — it's how we improve.

How to raise a complaint

Email us at info@eurothetic.com with your name, the training concerned and a description of what happened. You're also welcome to raise something in person with a faculty member during a training.

What happens next

• We'll acknowledge your complaint within 5 working days.
• We'll look into it and aim to give you a full response within 20 working days. If we need longer, we'll tell you why and when to expect a reply.
• We treat complaints confidentially and use what we learn to do better.

If you're still not satisfied

If our response doesn't resolve things, you can ask for it to be reviewed by a founder, whose decision concludes our internal procedure.

We will never disadvantage you for raising a genuine concern in good faith.

Talk to us: info@eurothetic.com.